Terms and Conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Printxpet.ie’s relationship with you in relation to this website.


The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


You may not create a link to this website from another website or document without Creative Design & Print's prior written consent.


Your use of this website and any dispute arising out of such use of the website is subject to the Governing law and jurisdiction of Ireland. Information appearing on this website is provided in accordance with and subject to the laws of the Republic of Ireland and the laws of the Republic of Ireland govern the conduct and operation of this website. The courts of the Republic of Ireland have exclusive jurisdiction over all claims or disputes arising in relation to, out of, or in connection with this Legal Statement, the information contained on this website, and any use made of that information. Any such claims or disputes shall be resolved in accordance with the laws of the Republic of Ireland.


Your Status
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old.


Terms Governing The Use Of Our Services
Creative Design & Print is 100% Irish owned.


Price Variation
All prices quoted are in Euro and are based on Creative Design & Print’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such amendment is required in order to meet any rise or fall in such costs.


Creative Design & Print reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.


Preliminary Work
All work carried out, whether experimentally or otherwise, at customer’s request shall be chargeable.
Where any additional work of whatever nature is necessary as a result of copy supplied by a customer not being clear and/or legible, Creative Design & Print shall be entitled to make additional charges on a time and materials basis to cover such additional work.


No Liability for Errors
Proofs of all work will be submitted for customer’s approval. Creative Design & Print shall not incur any liability for any errors not corrected by the customer in proofs submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to Creative Design & Print’s discretion, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis.


No job can be put into production until conrmation of the passed proof is received by Creative Design & Printfrom the client in writing via email, fax or letter. When the proof is passed, no responsibility will be taken by Creative Design & Print for any errors or omissions or missed deadlines.


Color Accuracy
Please note that there are some differences in colour between your computer screen and colours produced by a printing press. This is because computer screens, scanners and digital cameras use RGB colours - a combination of three colours: Red, Green and Blue (this is called "RGB"). However, printing presses print full colour images using a different set of colours: Cyan (blue), Magenta (red), Yellow and Black (this is called "CMYK"). We process print in full colour CMYK. If you which use Pantone specic spot colours, please let us now and we can of course do this. But be warned this process is more expensive and we will need to re-quote you.


If you are specic about colour we would recommend that for CMYK printing you call in and look at a hard copy proof. For Pantone Specic printing it may be necessary to get Cromalin proof, but again be warned your proof will be expensive. However, a CMYK proof will be a good reference point for pantone specic colours but will not be 100% accurate.


Full Colour Printing
All reasonable efforts shall be made to obtain the best possible colour reproduction on customer’s work but variation is inherent in the print process and it is understood and accepted as reasonable that, Creative Design & Print shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof, electronic graphic le, previously printed matter (whether printed by Creative Design & Print or other party) or any other materials supplied by the customer and the printed article the subject of the customer’s order.


This website and its content is copyright of Creative Design & Print - © Creative Design & Print 2012. All rights reserved.


Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only.


You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.


You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Use Of Our Designs
All designs on our site are owned by us. Designs selected from our site may not be used by you except on the Products produced by us. You may not use the designs for creating materials similar or identical to the our products.


Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations and anything else whatsoever prepared, developed or created by Creative Design & Print shall vest in and belong to Creative Design & Print. Creative Design & Print may use any artwork or printing produced by itself for the purposes of promoting Creative Design & Print.

All design, text, illustrations, graphics, photographs, diagrams, drawings, logos and the selection and arrangement thereof, and all source code and all other material content of any Website owned, controlled or operated by Creative Design & Print are the intellectual property of Creative Design & Print. No reproduction of any part is allowed without written permission


Copyright for Use of Thrid Party Images, Text, Charts, Maps etc.
The customer shall be responsible for obtaining all necessary authorities and consents to reproduce pictures, artwork, photographs, copyright text and or any other reproducible materials prior to instructing Creative Design & Print to reproduce the same. The customer shall indemnify and hold Creative Design & Print and its agents and representatives harmless against all claims, demands, actions, costs, expenses (including but not limited to legal costs and disbursements), losses and damages arising from or suffered or incurred by reason of any claim (including but not limited to the defence of such claim) that the reproduction of the Materials by Creative Design & Print infringes the intellectual property or other rights of any third party or misuses the condential information of a third party.


Our Company Imprint
All printed material produced by Creative Design & Print shall carry the imprint of Creative Design & Print which will be positioned on all printed material at Creative Design & Print’s discretion.


The prices quoted on our website are in Euro currency and are exclusive of VAT and delivery costs which will be added to the total amount due as set out in the Basket section of the online ordering process.Please note that prices quoted are liable to change at any time, due to increased production cost of in the event of misquoted prices. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. You will however be contacted in advance in this event We are under no obligation to provide the product to you at the incorrect price, even after we have sent you a order conrmation. Payment for all products ordered must be made when placing your order via credit or debit card. We will charge your credit or debit card on acceptance of your order.


Turnaround is measured in Working Days, we will endeavour to deliver within 8-12 working days from receipt of payment. However, occasionally short delays beyond our control may occur. We will endeavour to keep customers fully informed but cannot be held responsible for any loss as a result of these delays. Whilist every effort will be made to meet agreed turnaround time, unavoidable delays such as the result of the action or inaction of a third party, such as courier delays, Creative Design & Print, at their absolute discretion, may elect to extend the turnaround as required. The customer shall not be awarded a credit during in this instance. The customer will still be obliged to pay in full for the order in respect of which delivery was late.


In addition:

No responsibiltiy will be taken by Creative Design & Print where the customer has delayed the progress of the order in any way (which delays include but are not limited to the customer not returning proofs by the time specied by Creative Design & Print or failing to make payment by the time such payment is due). In the event of a customer delay the customer shall not be awarded a credit or any form of compensationFurthermore, Creative Design & Print shall not be bound to deliver within the agreed turnaround time.


Delivery of work by Creative Design & Print shall be deemed to take place upon collection of the work by the customer (where the customer is obliged to collect the work) or (where Creative Design & Print is obliged to deliver the work). Where the customer is obliged to collect the work, customer’s failure to collect the work on the day on which Creative Design & Print is contractually obliged to have it ready for collection shall be classed as a Customer Delay. Where Creative Design & Print is obliged to deliver the work to the customer but the customer provides Creative Design & Print with incomplete or incorrect delivery information or is not available to accept delivery, then provided that the Creative Design & Print has used reasonable endeavours to deliver the work to the customer, a failed delivery shall be classed as a customer delay.


Unless otherwise specied the price quoted is for collection of the work from Creative Design & Print. A charge may be made to cover any extra costs involved for delivery to a different address. Should expedited delivery be agreed Creative Design & Print shall be entitled to make additional charges on a time and materials basis to cover any overtime or any other additional costs involved, including without limitation, the cost of couriers or special delivery post.


Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days or more, Creative Design & Print shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage. Risk of loss of or damage to work completed by Creative Design & Print shall pass to the customer on delivery. Notwithstanding delivery and the passing of risk in the work to the customer, ownership of and title to the work shall not pass to the customer and shall be retained by Creative Design & Print until Creative Design & Print has received payment in full in respect of the work.


In the unlikely event that Creative Design & Print deems it necessary to re-print work, the Turnaround Period shall recommence from the time of Creative Design & Print ’s conrmation to the customer of its agreement to reprint the work.


Variations In Quantity
Every endeavour will be made to deliver the correct quantity ordered. However some variation is inherent in the print process and it is understood and accepted as reasonable that minor variations are immaterial and that Creative Design & Print shall have no liability in respect of such variations. All shortages must be reported with 3 working days of delivery.
For other variations Creative Design & Print ’s entire liability will be to award a Credit. The table below sets out the circumstances under which a Credit will be awarded:


Quantities No Credit Awarded Pro Rata Credit Awarded 1.5 x Pro Rata Credit Awarded
25-100 Shortage of up to 5% between 6% - 20% Shortage of 21% and over
101-1000 Shortage of up to 5% between 6% - 10% Shortage of 11% and over
1001-5000 Shortage of up to 3% between 4% - 10% Shortage of 11% and over
5001 and over Shortage of up to 2% between 3% - 5% Shortage of 6% and over
The Customer’s sole remedy in respect of shortages above these quantities (“Additional Shortages”) will be a re-print of the entire shortage quantity of the relevant work, to be undertaken by Creative Design & Print within a reasonable period of time. The Customer shall not be entitled to a Credit in respect of an Additional Shortage.


Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to Creative Design & Print and the courier within three days of delivery (or, in the case of non-delivery within 14 days of despatch of the goods) and any claim in respect thereof must be made in writing to Creative Design & Print and the courier within seven days of delivery.


Refund Policy
All sales are nal. Since we customise each order according to your le and exact specications, no refunds are given once Creative Design & Print starts working on your order, which means Creative Design & Print has received your necessary materials (i.e., digital les and payment) and has begun work on your job (i.e., your job is in production).


No refunds will be given once a proof has been signed off for print by the customer. If we verify that we have made an error after sign off, we will re-run the order. We must be notied within 24 hours from delivery of any defects. In order to receive the replacement, customer must return 100% of the defective order at their expense within 5 days of their receipt. We will re-run the order with the original turnaround and send them out via the same paid shipping method. Shipping is non-refundable.


In some cases, a partial or full refund may be extended to the customer if no work has been completed by Creative Design & Print for a specic order. Such refund would be adjusted to cover any fees charged for proofs or other services associated with that order as well as merchant bank fees on credit card transactions.


The information contained in this website is for general information purposes only. The information is provided by Creative Design & Print and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.


In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or prots arising out of, or in connection with, the use of this website.


Through this website you are able to link to other websites which are not under the control of Creative Design & Print. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


Every effort is made to keep the website up and running smoothly. However, Creative Design & Print takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Unforeseeable Circumstances
Creative Design & Print shall be under no liability if it shall be unable to perform any obligation which is owed by it to the customer for any reason beyond their control including (without limiting the foregoing) Act of God, legislation, war, re, ood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to Creative Design & Print elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.


Privacy Policy
This privacy policy sets out how Creative Design & Print uses and protects any information that you give Creative Design & Print when you use this website. Creative Design & Print is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identied when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Creative Design & Print may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/10/2012.


What we collect
We may collect the following information:

Name And Job Title
Contact Information Including Email Address
Demographic Information Such As Postcode, Preferences And Interests
Other Information Relevant To Customer Surveys And/Or Offers
What We Do With The Information We Gather
We Require This Information To Understand Your Needs And Provide You With A Better Service, And In Particular For The Following Reasons:


Internal Record Keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may nd interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


How We Use Cookies
A cookie is a small le which asks permission to be placed on your computer's hard drive. Once you agree, the le is added and the cookie helps analyse web traffc or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use cookies to identify which pages are being used. This helps us analyse data about webpage traffc and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you nd useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to ll in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at www.Creative Design & Print.


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may nd interesting if you tell us that you wish this to happen.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.


Materials Supplied by the Customer
Creative Design & Print may reject any materials supplied or specied by the customer which it considers to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged to the customer.

Creative Design & Print shall have no liability in respect of any work being of less than reasonably satisfactory quality as a result of defects in or the unsuitability of materials supplied or specied by the customer.

Creative Design & Print shall assume that quantities of materials supplied shall be adequate to cover normal spoilage accordingly if the quantities of materials supplied are not suffcient to cover normal spoilage (“an Insucient Supply”) then Creative Design & Print shall have no liability for any shortfall in quantity to the extent that such shortfall arises as a result of such Insuffcient Supply.


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